Account Manager, Commercial Markets & Small Business

Project Management - BA
Finance industry
Vancouver & Victoria
July 30, 2018
Updated on
August 15, 2018
Valid until

You are responsible for growing, maintaining and managing a portfolio of small-medium size customers and prospects.

EDC is Canada's export credit agency, offering innovative commercial solutions to help Canadian exporters and investors expand their international business. EDC's knowledge and partnerships are used by more than 9,000 Canadian companies and their global customers in up to 200 markets worldwide each year.

EDC is financially self-sustaining, and is a recognized leader in financial reporting and economic analysis.

Position Overview

The Commercial Markets & Small Business Team is looking for an Account Manager for the Vancouver office. Reporting to the District Manager, the Account Manager is responsible for growing, maintaining and managing a portfolio of small-medium size customers and prospects. This will be achieved by identifying and qualifying potential EDC clients by promoting cross-selling opportunities for current customers, and by coordinating EDC resources to provide predictable product solutions and service delivery to the customer. You will raise awareness of EDC’s capabilities in the territory through regular contacts with financial intermediaries and other influencers. Local banking relationships will be maintained in the context of Canadian financial intermediaries banking strategies, working closely with the Relationship Manager assigned for the territory.

Key Responsibilities

Responsible for networking with clients and prospects and maintaining regular contact;

Develop strategies to retain current customers, identifying type of relationship e.g. expand, maintain, limit and potential risk of flight;

Develop proposals and presentations to create and identify business opportunities with clients/prospects in assigned portfolio;

Provide feedback and ideas for the development of new services/products customized to clients’ needs by providing timely market intelligence to the underwriting community and COEs;

Share information with sector BD and underwriter communities and the COEs to help them anticipate new needs/market trends and remain aware of client issues;

Develop solutions for clients and raise awareness of EDC’s capabilities in the local market.


Screening Criteria

Bachelor’s degree in business or equivalent combination of education and experience

Level 1: 2+ years of demonstrated work experience within the financial services and commercial banking

Level 2: 5+ years of demonstrated work experience within the financial services and commercial banking

Knowledge of bank credit and lending practices

Solid knowledge of international business practices and international trade

Skills & Competencies

Ability to develop and use distribution channels and networks

Strong interpersonal, communication, and relationship management skills

Strong influencing and negotiation skills


Bilingual in both official languages(English & French)

Experience dealing with external organizations and associations such as medium and large Canadian exporters and investors, national and local industry/trade associations, local banks and brokers, and provincial trade departments and organizations

CITP designation (stands for Certified International Trade Professional)


Salary Range

Business Development, Level 1: $52,000 - $79,000 + performance-based incentive

Business Development, Level 2: $73,000 - $109,000 + performance-based incentive

**Please note that we will consider candidates at the Business Development, level 1 and at the Business Development, level 2, depending on the incumbent’s qualifications**

How to apply

Only candidates selected for an interview will be contacted.

Application deadline: August 10, 2018 11:59 p.m. EST on

EDC is committed to employment equity and actively encourages applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation.

Candidates must meet the requisite government security screening requirements.