Administrative Assistant

Accounting and Finance
Retirement Plan Administration
Customer focus
June 19, 2017
Updated on
August 1, 2017
Valid until

The incumbent provides administrative support to a team in the Defined Benefit Pension Administration practice area.


• Data entry on various systems including in-house pension administration system and Excel worksheets

• Performs mail merges for mass mailings to clients

• Provides general administration, including faxing, photocopying, filing and ordering supplies

• Monthly prepares client billings

• Opens, sorts, logs and distributes group mail

• Supports other administrative assistants when required

• Devises ways to continuously improve team operations

• Provides call centre line phone relief when required

• Assists with special projects, as required

• Compile outbound mail packages ensuring accuracy

Qualifications and skills:

• Ability to multitask

• Attention to detail is essential

• Post-secondary education or a minimum of two years of relevant experience

• Dedicated team player, who demonstrates initiative and independence

• Advanced skills with office equipment, including photocopier, colour printer, facsimile machine, stuffing machine and cerlox machine

• Exceptional customer focus with strong professional acumen

• Excellent communication and organizational skills

• A good understanding of personal computers and software, particularly MS Word, Excel and PowerPoint (MS Office certificate preferred)

• Experience working in the group benefits or pension industry

• Bilingual in English and French would be considered an asset