The Bilingual CSR will provide quality client service including completing background research activities and assisting clients regarding the ethics reporting program.
Fully bilingual (French & English)
Strong customer service orientation
Excellent communication skills (written and verbal)
Excellent analytical, critical thinking and problem-solving skills
Demonstrated organizational skills with the ability to prioritize and manage multiple assignments
Must be able to work in a fast-paced environment
Must be detail oriented with typing accuracy
Must be flexible, adaptable and willing to learn
Must maintain confidentiality at all times
Microsoft Office Application
Work well in a team environment
Provide prompt, courteous service to all clients.
Answer calls daily in the client service operations center
Apply critical thinking and problem-solving skills to client concerns.
Fulfill client requests in a timely manner, adhering to Best Practices.
Identify and resolve client issues.
Provide orientation and demonstration to our customers
Must be fluently Bilingual (French and English)
Post-secondary education an asset (research experience or equivalent)
Experience in a service industry an asset
Demonstrated experience in research, customer service, computer proficiency, professional writing, organization, managing accounts, or privacy laws.