Bilingual Client Service Representative

Communication - Marketing - Sales
Details:
Customer service
Call centre
Coquitlam
Bilingual
May 8, 2017
Updated on
August 8, 2017
Valid until

The Bilingual CSR will provide quality client service including completing background research activities and assisting clients regarding the ethics reporting program.

Competencies required to succeed

Fully bilingual (French & English)

Strong customer service orientation

Excellent communication skills (written and verbal)

Excellent analytical, critical thinking and problem-solving skills

Demonstrated organizational skills with the ability to prioritize and manage multiple assignments

Must be able to work in a fast-paced environment

Must be detail oriented with typing accuracy

Must be flexible, adaptable and willing to learn

Must maintain confidentiality at all times

Microsoft Office Application

Work well in a team environment

Responsibilities

Provide prompt, courteous service to all clients.

Answer calls daily in the client service operations center

Apply critical thinking and problem-solving skills to client concerns.

Fulfill client requests in a timely manner, adhering to Best Practices.

Identify and resolve client issues.

Provide orientation and demonstration to our customers

Education, knowledge and experience required

Must be fluently Bilingual (French and English)

Post-secondary education an asset (research experience or equivalent)

Experience in a service industry an asset

Demonstrated experience in research, customer service, computer proficiency, professional writing, organization, managing accounts, or privacy laws.