Bilingual Client Services Representative

Communication - Marketing - Sales
Details:
Call center
Insurance
Burnaby
Bilingual
April 10, 2018
Updated on
May 23, 2018
Valid until

Looking for a Bilingual Client Services Representative

Job Description:

Provide prompt, courteous service to all clients

Answer calls daily in the client service operations center

Apply critical thinking and problem-solving skills to client concerns

Fulfill client requests in a timely manner, adhering to best practices

Identify and resolve client issues

Provide orientation and demonstration to clients

Qualifications and Skills

Post-secondary education in related discipline and asset (research experience or equivalent; background in related industry an asset.)

Minimum two years’ experience in customer service, preferably in a call-center environment

Experience in a service industry required; experience in a HR or research service bureau desirable

Strong English and French language skills required

Experience in a help desk environment or software support highly desirable

Demonstrated experience in research, customer service, sales, computer proficiency, professional writing, organization, managing accounts, financial accountability, strong tele-communication.

Strong customer service orientation

Excellent communication skills (written and verbal)

Excellent analytical, critical thinking and problem-solving skills

Demonstrated organizational skills with the ability to prioritize and manage multiple assignments

Must be able to work in a fast-paced environment and work within tight deadlines

Must be detail oriented with typing accuracy

Must be flexible and adaptable and willing to learn

Must maintain confidentiality at all times

Microsoft Office Application

Work well in a team environment

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process