Bilingual Customer Advocate EN/FR

Communication - Marketing - Sales
Customer service
Social networks
February 1, 2017
Updated on
September 20, 2017
Valid until

You are part of our post-sales Support team and your passion for providing exceptional customer service contributes to our world-class high level of customer satisfaction.

Acting as the first line of response to customers worldwide, you will communicate in an open, helpful and engaging tone and focus on finding the right solution with each customer.

You will connect with our customers to address questions and resolve issues through multiple channels such as Chat, Email, Twitter, Facebook, Phone etc. You will organize and triage customer queries and support issues between these channels as well as manage outages and communicate to the appropriate stakeholders & customers. Additionally, you will work with various teams to resolve customer support concerns, escalate bug issues, and serve as an ambassador for our brand.

You are available to work a flexible work week which includes some weekend coverage.

You’re Great At...

   Finding solutions while connecting with customers

   Multitasking in a fast-paced environment

   Written and verbal communication with a professional yet personal tone

   Navigating social media and social media dashboards.

   Keeping organized and dealing with information coming from different sources at once

   Learning quickly with an eye for detail

   Taking direction and contributing to a collaborative team

   Staying positive and thriving under pressure

Bonus Points…

   Familiarity with Hootsuite, Zendesk, Chat software, Payment software such as Aria & PayPal

   Experience with soft selling and up selling techniques

   Knowledge of the social networking industry and social analytics

   Fluency in a second language

   Punderful sense of humour