This individual is responsible for taking inbound calls from clients who have content changes to their Yellow Pages website or questions about their domain name and email service.
Outbound calls to clients are also sometimes required to clarify content about their website or other YP digital products. This position also supports online products such as SEM, SEO, and videos.
This is a permanent full-time opportunity, Monday to Friday, required to start work as early as 6:00 am. Paid training will be 2-3 weeks to start in mid-August.
Handle incoming calls from customers regarding product questions or website inquiries.
Recommend useful content and provide design advice to be put on the customer's website.
Address client’s questions about our domain name and email services.
Provide level 1 service for domain name and email troubleshooting.
Review content changes with clients if requested.
Update all internal systems with client information.
Follow up with customers in special situations.
Additional administration duties as required.
Support additional YP online products such as SEM/SEO, videos, yp.ca, and new marketing initiatives.
Must be fluent in French & English (both written & oral)
Must have a high school diploma
Knowledge of website content and design
1-2 years of experience in customer service in a call center environment or relevant customer service experience
Strong computer skills including the use of Microsoft Office Applications and the ability to use multiple software programs simultaneously
Technical experience in domain name or email service is considered a bonus!
Problem solving and time management skills
Ability to work independently as well as in a team
Ability to adapt to change
Three weeks paid vacation starting in the first year and benefits from day one
Be part of a winning team who are passionate and happy to be at work
Casual environment where you can wear jeans!
Work in a beautiful building with an open space concept that encourages open communication
Conveniently located next to Brentwood Town Centre Station in the Solo District Office
This position often leads to advancement in other areas of Digital Marketing at YP