Bilingual Website Support Agent

Communication - Marketing - Sales
Details:
Customer service
Website content
Burnaby
Bilingual
August 29, 2016
Updated on
August 30, 2017
Valid until

This individual is responsible for taking inbound calls from clients who have content changes to their Yellow Pages website or questions about their domain name and email service.

Outbound calls to clients are also sometimes required to clarify content about their website or other YP digital products. This position also supports online products such as SEM, SEO, and videos.  

This is a permanent full-time opportunity, Monday to Friday, required to start work as early as 6:00 am. Paid training will be 2-3 weeks to start in mid-August.

What will you do?

   Handle incoming calls from customers regarding product questions or website inquiries.

   Recommend useful content and provide design advice to be put on the customer's website.

   Address client’s questions about our domain name and email services.

   Provide level 1 service for domain name and email troubleshooting.

   Review content changes with clients if requested.

   Update all internal systems with client information.

   Follow up with customers in special situations.

   Additional administration duties as required.

   Support additional YP online products such as SEM/SEO, videos, yp.ca, and new marketing initiatives.

What we're looking for?

   Must be fluent in French & English (both written & oral)

   Must have a high school diploma

   Knowledge of website content and design

   1-2 years of experience in customer service in a call center environment or relevant customer service experience

   Strong computer skills including the use of Microsoft Office Applications and the ability to use multiple software programs simultaneously

   Technical experience in domain name or email service is considered a bonus!

   Problem solving and time management skills

   Ability to work independently as well as in a team

   Ability to adapt to change

Why you will want to work with us?

   Three weeks paid vacation starting in the first year and benefits from day one

   Be part of a winning team who are passionate and happy to be at work

   Casual environment where you can wear jeans!

   Work in a beautiful building with an open space concept that encourages open communication

   Conveniently located next to Brentwood Town Centre Station in the Solo District Office

   This position often leads to advancement in other areas of Digital Marketing at YP