Our business administrators provide systems support to our business partners and assist to develop solutions to meet the evolving needs of our business partners, with regards to our systems.
This position sits in our Dealer Services division.
Dealer Services offers protection products for all vehicle types,
including tailored solutions to meet our customers’ individual needs.
Dealer Services products are sold out of automotive dealerships, the
people who work in those dealerships are our business partners.
business administrators provide systems support to our business partners
and assist to develop solutions to meet the evolving needs of our
business partners, with regards to our systems. Our business partners’
needs vary in complexity and can require simple or detailed solutions,
so efficient and effective requirements gathering is paramount.
spend some of your time on the phone troubleshooting with our business
partners, but most of your time will be spent on setting up accounts for
system access and working with our Application Support &
Development Department to work on system maintenance, new system
functionality & reporting and production issues/bugs. You’ll draw
up, carry out and validate functional, integrated and/or systems tests,
from test case to results.
To be successful, you’ll need
exceptional communication skills so you can discover what the problem is
before you can work towards a solution. You’ll be on a constant
learning curve as you become more familiar with the system and as
different situations arise which require unique solutions. Our business
administrators work in an Agile environment, so previous experience with
the methodology and a basic understanding of SQL would be an asset. If
you don’t have experience with either that’s okay, as long as you grasp
concepts quickly and are eager to learn!
This role will be suitable for graduates with a collaborative approach, a good attitude and who possess exceptional interpersonal skills.
Education: high school diploma, bachelor's degree would be an asset
- 1 to 2 years' related experience
- previous experience working in an Agile environment, would be an asset
- previous experience with Jira, would be an asset
-Intermediate Microsoft Word & Excel
- basic knowledge of SQL, would be an asset
- bilingual in French and English, would be an asset