The Bilingual CSR will provide quality client service within the Pre-Employment Screening and Confidence Line division including completing efficient research activities resulting in a quality product delivered to our clients on time and within budget.
We are looking for a full-time Bilingual (French & English) Client Service Representative
to join our team in Coquitlam, BC. The Bilingual CSR will provide
quality client service within the Pre-Employment Screening and
Confidence Line division including completing efficient research
activities resulting in a quality product delivered to our clients on
time and within budget.
Competencies required to succeed
Maintain client service and satisfaction levels according to Xpera QIP standards.
Provide prompt, courteous service to all clients.
Answer calls daily in the client service operations center, with the ability to answer more calls during busy times.
Apply critical thinking and problem-solving skills to client concerns.
Fulfill client requests in a timely manner, adhering to Best Practices.
Identify and resolve client issues.
Fielding customer inquiries and resolving customer complaints
Provide product training to customers
Discuss technical aspects about a product with clients
Respond and support to marketing campaigns
Perform Business Development Xpera
Take responsibility for the final product our company delivers to the client
Adhere to SCM and Xpera code of conduct
Assist with special projects as assigned.
Work overtime as needed, as may be required from time to time.
Provide quality assurance within the Xpera QIP program
Respond to our client’s requests with a quick, flexible and operational approach that is based on a sound strategy
Education, knowledge and experience required
Must be fluently Bilingual (English and French)
Post-secondary education an asset (research experience or equivalent; background in related industry an asset.)
Minimum of 2 years’ experience in a client service environment, preferably a call center
Experience in a service industry required; experience in a HR or research service bureau desirable
Experience in a help desk environment or software support highly desirable
Demonstrated experience in research, customer service, sales, computer proficiency, professional writing, organization, managing accounts, financial accountability
Knowledge or privacy laws, criminal code and network of contacts in the risk, legal, corporate, enforcement arenas are an asset