Client Service Representative

Communication - Marketing - Sales
Details:
Customer service
HR
Help desk
Bilingual
May 8, 2017
Updated on
June 20, 2017
Valid until

The Bilingual CSR will provide quality client service within the Pre-Employment Screening and Confidence Line division including completing efficient research activities resulting in a quality product delivered to our clients on time and within budget.

We are looking for a full-time Bilingual (French & English) Client Service Representative to join our team in Coquitlam, BC. The Bilingual CSR will provide quality client service within the Pre-Employment Screening and Confidence Line division including completing efficient research activities resulting in a quality product delivered to our clients on time and within budget. 

Competencies required to succeed    

  • Fully bilingual (French & English) Strong customer service orientation
  • Excellent communication skills (written and verbal)
  • Excellent analytical, critical thinking and problem-solving skills
  • Demonstrated organizational skills with the ability to prioritize and manage multiple assignments
  • Must be able to work in a fast-paced environment and work within tight deadlines
  • Must be detail oriented with typing accuracy
  • Must be flexible and adaptable – should be able to work overtime as needed.
  • Must maintain confidentiality at all times

  Responsibilities    

Maintain client service and satisfaction levels according to Xpera QIP standards.

Provide prompt, courteous service to all clients.

Answer calls daily in the client service operations center, with the ability to answer more calls during busy times.

Apply critical thinking and problem-solving skills to client concerns.

Fulfill client requests in a timely manner, adhering to Best Practices.

Identify and resolve client issues.

Fielding customer inquiries and resolving customer complaints

Provide product training to customers

Discuss technical aspects about a product with clients

Respond and support to marketing campaigns

Perform Business Development Xpera

Take responsibility for the final product our company delivers to the client

Adhere to SCM and Xpera code of conduct

Assist with special projects as assigned.

Work overtime as needed, as may be required from time to time.

Provide quality assurance within the Xpera QIP program

Respond to our client’s requests with a quick, flexible and operational approach that is based on a sound strategy

  Education, knowledge and experience required    

Must be fluently Bilingual (English and French)

Post-secondary education an asset (research experience or equivalent; background in related industry an asset.)

Minimum of 2 years’ experience in a client service environment, preferably a call center

Experience in a service industry required; experience in a HR or research service bureau desirable

Experience in a help desk environment or software support highly desirable

Demonstrated experience in research, customer service, sales, computer proficiency, professional writing, organization, managing accounts, financial accountability

Knowledge or privacy laws, criminal code and network of contacts in the risk, legal, corporate, enforcement arenas are an asset