Clinical Learning Facilitator, Clinical Success

Human Resources
Needs Assessment
March 26, 2018
Updated on
May 8, 2018
Valid until

You are responsible for the instructional design, delivery, evaluation, and maintenance of various learning and performance programs.

Healthy, productive, and engaged employees drive organizational performance and success. Morneau Shepell’s  Employee Support Solutions is comprised of industry-leading programs and services that work together to deliver a unique and holistic  Total Health Solution to our clients, helping them engage their people. Morneau Shepell is also the largest Employee and Family Assistance Program (EFAP) provider in the world. Confidential professional support is available to employees and family members in-person and telephonically, as well as digitally through E-Counselling, Video Counselling, First Chat (online chat), and our My EAP mobile device application, to help resolve work, health, and life challenges. Our award winning innovations and technology help to ensure that our support solutions are available anytime, anywhere.

The Learning Facilitator is responsible for the instructional design, delivery, evaluation, and maintenance of various learning and performance programs including orientation, continuous learning, compliance, and products and services for the clinical network. The role entails ongoing collaboration with program stakeholders (including internal clients, fellow Learning Facilitators and Specialists, Project Managers, and more) to successfully design and deliver learning initiatives that align with business objectives for clinical-focused lines of business under Employee Support Solutions. Under the guidance of the Clinical Learning Consultant, the Clinical Learning Facilitator executes on learning programs and projects that can potentially impact multiple departments and large groups of learners.

Specific responsibilities of the Clinical Learning Facilitator will include, but are not limited to the following:

Needs Assessment

Conduct needs assessment / front-end analysis in collaboration with stakeholders to determine learning and performance gaps for small to medium sized projects or learning events

Develop learning objectives based on learning and performance gaps

Determine best learning solutions  (non-training or training ) based on learning and performance gaps


Collaborate with clients and business partners to employ appropriate learning methodologies to assess, design, develop, and implement scalable and reusable clinical learning programs or performance tools that align business needs with learning objectives

Introduce new and innovative design approaches to new and existing clinical learning curriculum and programs.

Recommend and implement enhancements to learning solutions to ensure constant improvements

Work with SMEs and process owners to maintain materials (tipsheets, guides, courses, videos, etc.) to ensure documentation is current and relevant given product & market changes and evolution, as well as organizational process changes.)


Deliver learning events and learning solutions for multiple curriculum using all mediums including in-class, e-learning, virtual facilitation, and blended learning

Coordinate administrative functions necessary to deliver and document training programs (i.e. training schedules, communications, training reports, lessons learned, etc.)

Lead and manage learners in a mature, professional learning environment.


Track and manage performance of learners and, if required, manage transition to functional manager/stakeholder

Evaluate learner application of skills and knowledge through observation, benchmarking and testing, to assess comprehension and adoption of knowledge to ensure successful job readiness transition

Success in the Clinical Learning Facilitator role will require the following core qualifications and skills:

Master’s degree in counselling related field (e.g. Psychology, Social Work, Counselling Psychology, etc.) required

Bachelor’s degree or certification in adult education, communications, instructional design, instructional technology, learning & development and/or related field preferred

2 years direct counselling experience with clients

1 year of facilitation, training, or direct or indirect supervisory experience

Knowledge of current trends and practices relating to Learning and Performance (i.e. gamification, social learning, micro learning) is an asset

Knowledge of Learning Management Systems or other database management systems is an asset

Knowledge of multimedia tools and online course authoring tools would be an asset

Project Management skills is an asset

Experience with designing and developing training curriculum with multiple delivery methods, including instructor led, web based, audio and video.

Strong interpersonal, problem solving, negotiation, mediation, and conflict resolution skills

Solid written and oral communication skills, including superior presentation and facilitation skills

Excellent time management, multi-tasking and organizational skills, including the ability to be a strong team player as well as the capability to work well independently

Excellent knowledge of the suite of Microsoft Office applications

Knowledge of client management and intake systems and technology databases

Bilingual (English/French) is an asset but not required

Morneau Shepell

Morneau Shepell is a multinational company, leading the way in consulting and outsourcing by taking an integrative approach to health, benefits, retirement, and employee assistance needs. For 50 years, we have helped organizations support their financial security, well-being, and engagement of employees. From our outsourcing abilities through our call centers, to our technology platforms we deliver through SaaS, we aid companies to bring the best to their people. With our 4,000 employees across both the United States and Canada, we work together as our company’s growth in both countries continues to exceed our expectations.

As we continue to grow, we're presently engaging with exceptional candidates interested in a range of exciting career opportunities. At    you can explore our    careers page    to learn more about the solutions we deliver and the great people who help us do it. Follow us on LinkedIn and    Twitter   (Morneau_Shepell, Shepell).

Morneau Shepell is an Equal Opportunity Employer. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.

We are thankful for your interest, but unfortunately, we can only personally connect with those selected for an interview.