We are in the process of building a Customer Care Centre that will be responsible for the customer no matter the channel they come to us, be it social media, email, web site chat or through the phone.
This is an exciting opportunity to be part of the multi channel world of retail that is no longer the future, but is now here to stay.
Experience in a customer service environment
Experience resolving customer issues
Is Bilingual (English and French)in both a written and verbal capacity
Is able to work flexible hours including weekends
Has strong computer skills are absolutely necessary. Proficient in M.S. Office, Excel and Online Shopping, Browsing etc.
Has a positive and cheerful attitude while working under pressure, handling all kinds of client behavior in a calm and professional manner.
Is Customer focused and detail oriented
Has ability to connect with customers and make suggestions to save problem sales
Has teamwork and cooperative attitude
Is professional in verbal and written communication
Is friendly spontaneous and quick thinking
Is consistent in presentation of a professional image, both on the phone and in email response.
Has problem solving and communication skills
Adheres to deadlines and delivers quality work
Contributes in training or orienting other staff on office policies and procedures
Has experience in an e-commerce setting (considered an asset)
As a Customer Care Representative for JYSK, you will be responsible for:
Customer service duties including answering customer queries via email, chat, phone and social media, problem solving and providing detailed information on new products, order timelines etc.
Assisting customers with sales, in-store pickups and returns.
Successfully communicating with stores to successfully complete online orders.
Informing customers about the product range, availability, orders and delivery
Accessing customer issues and suggest appropriate solutions
Checking inventory of items and product using our system
Performing duties on daily basis such as printing orders, checking specifications and all related requirements
Preparing and planning for all issues such Credit card verification, addresses, emails and phones