Customer Care Representative

Communication - Marketing - Sales
Details:
Customer service
E-commerce
Flexible hours
Bilingual
March 28, 2017
Updated on
August 8, 2017
Valid until

We are in the process of building a Customer Care Centre that will be responsible for the customer no matter the channel they come to us, be it social media, email, web site chat or through the phone.

This is an exciting opportunity to be part of the multi channel world of retail that is no longer the future, but is now here to stay.

The Right Candidate:

Experience in a customer service environment

Experience resolving customer issues

Is Bilingual (English and French)in both a written and verbal capacity

Is able to work flexible hours including weekends

Has strong computer skills are absolutely necessary. Proficient in M.S. Office, Excel and Online Shopping, Browsing etc.

Has a positive and cheerful attitude while working under pressure, handling all kinds of client behavior in a calm and professional manner.

Is Customer focused and detail oriented

Has ability to connect with customers and make suggestions to save problem sales

Has teamwork and cooperative attitude

Is professional in verbal and written communication

Is friendly spontaneous and quick thinking

Is consistent in presentation of a professional image, both on the phone and in email response.

Has problem solving and communication skills

Adheres to deadlines and delivers quality work

Contributes in training or orienting other staff on office policies and procedures

Has experience in an e-commerce setting (considered an asset)

The Role:

As a Customer Care Representative for JYSK, you will be responsible for:

Customer service duties including answering customer queries via email, chat, phone and social media, problem solving and providing detailed information on new products, order timelines etc.

Assisting customers with sales, in-store pickups and returns.

Successfully communicating with stores to successfully complete online orders.

Informing customers about the product range, availability, orders and delivery

Accessing customer issues and suggest appropriate solutions

Checking inventory of items and product using our system

Performing duties on daily basis such as printing orders, checking specifications and all related requirements

Preparing and planning for all issues such Credit card verification, addresses, emails and phones