We are looking for customer champions who will provide world class service by connecting to our customers, analyzing their needs and offering customized solutions.
At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.
ROGERS is recruiting for Customer Service Consultants with a start date of March 26th. We are looking for customer champions who will provide world class service by connecting to our customers, analyzing their needs and offering customized solutions. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance driven environment? Would you love to be an ambassador for Rogers delivering what’s next? If so, you should consider a career with us today!
Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs
Deliver reliable solutions to our customers with a sense of urgency and sound judgment Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets
Complete accurate transactions in a timely manner
Incorporate feedback on a regular basis, to improve your personal and professional development
Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)
Embrace change in a fast-paced, performance driven team environment
Completed high school diploma or higher
Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand
Excellent active listening and communication skills
Customer Champion: passionate about providing world class customer service and sales solutions
Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment
Strong computer skills (windows and internet navigation) and comfort working with wireless devices
Punctual and committed to work schedules
Bilingual (English and French) is considered an asset
Experience in a telecommunications role
Post-secondary diploma/degree an asset
Competitive base salary + performance based commissions
Comprehensive benefits program
50% Rogers Employee Discount
Rogers Wealth Accumulation Plan (pension, RRSP’s, employee share plan)
Career pathing & organic growth opportunities to build a career
Schedule: Full Time
Length of Contract: Not Applicable (Regular Position)
Work Location: 1600 - 4710 Kingsway (016), Burnaby, BC
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 116075
As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
Simplify and innovate
Take ownership of the what and the how
Equip people to succeed
Execute with discipline and pride
Talk straight, build trust, and over deliver
Why Rogers? Because your tomorrow inspires our today.
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.