Customer Service Consultant

Communication - Marketing - Sales
Details:
Customer service
Sales
Burnaby
Bilingual
August 31, 2017
Updated on
April 18, 2018
Valid until

We are looking for customer champions who will provide world class service by connecting to our customers, analyzing their needs and offering customized solutions.

At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.

ROGERS is recruiting for Customer Service Consultants with a start date of March 26th. We are looking for customer champions who will provide world class service by connecting to our customers, analyzing their needs and offering customized solutions. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance driven environment? Would you love to be an ambassador for Rogers delivering what’s next? If so, you should consider a career with us today!

Responsibilities:

Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs

Deliver reliable solutions to our customers with a sense of urgency and sound judgment Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets

Complete accurate transactions in a timely manner

Incorporate feedback on a regular basis, to improve your personal and professional development

Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)

Embrace change in a fast-paced, performance driven team environment

Minimum Qualifications:

Completed high school diploma or higher

Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand

Excellent active listening and communication skills

Customer Champion: passionate about providing world class customer service and sales solutions

Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment

Strong computer skills (windows and internet navigation) and comfort working with wireless devices

Punctual and committed to work schedules

Preferred Qualifications:

Bilingual (English and French) is considered an asset

Experience in a telecommunications role

Post-secondary diploma/degree an asset

Great Work, Greater Rewards:

Competitive base salary + performance based commissions

Comprehensive benefits program

50% Rogers Employee Discount

Rogers Wealth Accumulation Plan (pension, RRSP’s, employee share plan)

Career pathing & organic growth opportunities to build a career

Schedule: Full Time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: 1600 - 4710 Kingsway (016), Burnaby, BC

Travel Requirements: None

Posting Category/Function: Call Centre Operations & Customer Service / Sales

Requisition ID: 116075

WHY ROGERS?

As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.

We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:

Simplify and innovate

Take ownership of the what and the how

Equip people to succeed

Execute with discipline and pride

Talk straight, build trust, and over deliver

Why Rogers?  Because your tomorrow inspires our today.

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.