Customer Service & Sales Consultant

Communication - Marketing - Sales
Details:
Call centre
Flexible schedule
Burnaby
Bilingual
June 20, 2016
Updated on
September 20, 2017
Valid until

In this role you will build rapport with new and existing customers, analyze customer's needs and maximize sales results by offering products that meet those needs.

If you are self-motivated and driven to win we invite you to join our winning sales team today!

Primary Responsibilities:

   Demonstrate a passion to connect and build rapport with a variety of customers and their changing needs

   Identify and secure sales opportunities on all calls, including plan or phone upgrades, accessories, new customer leads and referrals, and additional line sales

   Assist customers with their inquiries via phone, chat & email, (including billing inquiries, contract / plan information, processing bill payments, cancellations)

   Take accountability to solve issues from beginning to end

   Provide world-class customer service during every customer interaction

   Collect relevant information to address the customer's issue, and identify and develop a practical resolution

   Find customer answers quickly and accurately while using multiple resources

   Provide first level technical troubleshooting for all devices (i.e. Changing the voicemail number, replacing or inserting the SIM card/ Memory Cards, etc.).

Qualifications:

   Minimum 1 year of experience in a target-driven sales role

   Comfortable working in an environment that is sales-target driven

   Completed high school diploma or higher

   Bilingual with French and English, written and spoken an asset

   Must be comfortable working in a highly structured, sales driven environment

   Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand

   Possess superior multitasking abilities

   Must be computer literate: strong keyboarding and internet navigation skills and basic arithmetic skills required

   Must be punctual and committed to work schedules

   Demonstrated ability to positively influence others

   Demonstrated ability to problem solve in a time pressure environment.