In this role you will build rapport with new and existing customers, analyze customer's needs and maximize sales results by offering products that meet those needs.
If you are self-motivated and driven to win we invite you to join our winning sales team today!
Demonstrate a passion to connect and build rapport with a variety of customers and their changing needs
Identify and secure sales opportunities on all calls, including plan or phone upgrades, accessories, new customer leads and referrals, and additional line sales
Assist customers with their inquiries via phone, chat & email, (including billing inquiries, contract / plan information, processing bill payments, cancellations)
Take accountability to solve issues from beginning to end
Provide world-class customer service during every customer interaction
Collect relevant information to address the customer's issue, and identify and develop a practical resolution
Find customer answers quickly and accurately while using multiple resources
Provide first level technical troubleshooting for all devices (i.e. Changing the voicemail number, replacing or inserting the SIM card/ Memory Cards, etc.).
Minimum 1 year of experience in a target-driven sales role
Comfortable working in an environment that is sales-target driven
Completed high school diploma or higher
Bilingual with French and English, written and spoken an asset
Must be comfortable working in a highly structured, sales driven environment
Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand
Possess superior multitasking abilities
Must be computer literate: strong keyboarding and internet navigation skills and basic arithmetic skills required
Must be punctual and committed to work schedules
Demonstrated ability to positively influence others
Demonstrated ability to problem solve in a time pressure environment.