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Donor Experience Specialist, Bilingual

Communication - Marketing - Sales
Details:
Customer service
Project management
Vancouver
Bilingual
June 18, 2018
Updated on
August 1, 2018
Valid until

Your role is to help create the best possible experience for donors, changemakers, charities, and businesses using CHIMP.

At CHIMP (Charitable Impact), we know that everyone has something to give. That's why we’re leading the movement to make giving a part of everyday living for everyone.

We love working with talented, creative, and open-minded people who strive to make a difference. We also look for people who share our core values of generosity, inclusivity, curiosity, courage, and responsibility—the guiding principles we stand by and incorporate into our work every day.

We know that a diverse team is what makes our work and culture great. That's why we're committed to building an inclusive and collaborative workplace that values equity and welcomes everyone. Our team members enjoy competitive salaries, purposeful perks, and a culture that gives back and has fun doing it.   So come and join us, and let's change the world together.

About the Role

As a member of the CHIMP Donor Experience team (customer service), you are an enthusiastic and driven brand ambassador, with a talent for active listening and problem solving. You are the public face of CHIMP, who builds and manages ongoing relationships. You confidently and consistently promote CHIMP’s products and services while providing excellent donor support.

Working within the Giving Operations team and collaboratively with others you support clients and their communities; helping them realize their charitable goals. Your role is to help create the best possible experience for donors, changemakers, charities, and businesses using CHIMP.

Major Responsibilities

Provide an empowering (customer service) experience for all general inbound support communication.

Educate customers on CHIMP features and empower them with fundraising strategy best practices.

Provide a consistent and exceptionally high level of service that includes; processing transactions and administrative tasks in an efficient, accurate, and friendly manner.  

Manage and nurture donors while identifying opportunities to promote CHIMP’s services.

Assist in developing processes that scale with the customer experience in mind (including CHIMP’s CRM and support / transactional systems).

Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of our company and product.  

Seek ways to improve and implement appropriate systems to ensure smooth operation of Donor Experience.

Skills and Requirements

Bilingual (English and French proficiency)

Must exhibit values of trust, teamwork, and accountability.

Outstanding oral and written communications skills.

The ability to project manage and juggle multiple clients under demanding circumstances.

3+ years’ experience in a client facing role.

Bachelor's degree

Relationship building skills, driven, and proven record of meeting and exceeding goals.

Overcomes objection and match needs to our services and capabilities.

Nice To Haves

Client development and coaching.

Marketing experience.

Fundraising or charity sector experience.

Experience in a technology startup environment.