The Investigator role is responsible for managing and formally investigating all complaints filed under our Workplace Violence and Harassment Prevention Policy.
Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.
The Investigator role is responsible for managing and formally investigating all complaints filed under our Workplace Violence and Harassment Prevention Policy. More specifically, the Investigator will work for the Harassment Office and help contribute to a discrimination and harassment free environment by:
- Ensuring they are familiar with legislation on violence and harassment (this may include federal Canadian legislation, as well as U.S. legislation, and international legislation, for countries such as but not limited to United Kingdom, Germany, France, Italy, Hong Kong);
- Ensuring they are familiar and comfortable with the Company’s Workplace Violence and Harassment Prevention Policy (from both a legal and procedural standpoint); and
- Supporting all necessary parties, at both the formal level during an investigation, and informally should it be determined that an attempt for resolution of the matter should first be made prior to a formal investigation.
Reporting to the Manager of Human Rights, Harassment and Privacy Compliance, and supporting all matters related to human rights & harassment at Air Canada, the Investigator will:
Provide training to the required employee groups (unionized and/or management), on information contained in the Policy, and on specific issues related to harassment/violence in the workplace;
Schedule and organize meetings and interviews with participants in a formal complaint (including complainant, respondent and any witnesses). This includes preparing any necessary documentation needed for the participants’ signature throughout the course of the investigation;
Manage investigations beginning-to-end, including meetings, background research, interviews, generating comprehensive final reports, drafting conclusion letters for the parties, and making recommendations on how to address non-compliant behaviors;
Work with local management, following the completion of an investigation, to obtain updates of the parties and conduct a follow up regarding the implementation of recommendations made in the investigative report;
Provide guidance to team members and managers on issues of misconduct and other related concerns;
Keep a log of all cases/situations for statistical purposes and future reference, including informal and formal cases, and sharing the information on a weekly basis with the Human Rights and Harassment Advisor (to compile in a Master File); and
Participate in appropriate work-related functions that promote a harassment-free environment, and encourage awareness about the role of the Harassment Office.
Relevant legal education
Human Resources, employee relations, conflict resolution and investigation training an asset
Knowledge, training and experience in issues related to workplace violence/harassment
Knowledge of Canadian federal and provincial labor legislation is preferred
Strong writing skills are required
Excellent listening and communication skills
Effective interviewing skills are essential
Written and communication skills in both French and English are mandatory
Ability to work in a high-pressure environment and multitask
Knowledge of and proficiency in Microsoft Office (i.e. Word, Excel, Power Point, Outlook)
Requirement to travel up to fifty (50) percent of the time to conduct investigations.
Bilingual (English and French)
At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.