Issuer Services Specialist

Communication - Marketing - Sales
Account management
Executing strategies
April 17, 2018
Updated on
May 30, 2018
Valid until

Serving existing listed issuers with their ongoing needs and acting as a first point of contact with TSX and TSXV.

TMX Group's key subsidiaries operate cash and derivative markets and clearinghouses for multiple asset classes including equities and fixed income. Toronto Stock Exchange, TSX Venture Exchange, TSX Alpha Exchange, The Canadian Depository for Securities, Montréal Exchange, Canadian Derivatives Clearing Corporation, Trayport and other TMX Group companies provide listing markets, trading markets, clearing facilities, depository services, technology solutions, data products and other services to the global financial community. TMX Group is headquartered in Toronto and operates offices across North America (Montréal, Calgary, Vancouver and New York), as well as in key international markets including London, Beijing and Singapore.

TMX Group is at the heart of the Capital Markets industry in Canada. TMX Group owns and operates the Toronto Stock Exchange, TSX Venture Exchange, TSX Alpha Exchange, Montreal Exchange, AgriClear and the Canadian Depository for Securities & Canadian Derivatives Clearing Corporation. We also operate globally diverse lines of businesses in Issuer Support (TSX Trust), Data Delivery & Analytics (TMX Datalinx and TMX Insights) and Fixed-Income/Energy Brokerages & TSX Private Markets (Shorcan). We have offices in Toronto, Montreal, Calgary, Vancouver, London, New York, Houston & Beijing

The role of Issuer Services Specialist is a vital part of the Capital Formation Group.  Serving existing listed issuers with their ongoing needs and acting as a first point of contact with TSX and TSXV.  Reporting to the Global Head of Client Success, the Issuer Services Specialist will be responsible for supporting the relationships with TSX and TSXV listed issuers and prospects and marketing company services business solutions.  They will work closely with and support the Regional Head of Company Services in executing strategies that enhance the client experience and increase satisfaction and retention.

Key Accountabilities:

Support the broader TSX, TSX Venture Exchange, and TSX Trust business strategies

Work collaboratively to support the Business Development, Listings, and Marketing teams

Maintain and build an active network within the financial and legal advisory community

Conduct presentations, webinars, and demonstrations of TSX and Partner Products and Services

Host client events and support engagements at the TMX Broadcast Centre

Achieve assigned sales/retention targets and other financial objectives

Achieve activity metrics and CRM data input requirements

Respond to telephone and email enquiries from issuers

Skills and Experience:

Post-secondary education, preferably a Bachelor of Commerce or MBA or equivalent experience

Completion of Canadian Securities Course

CFA is an asset

Strong client focus and communication/presentation skills

3-5 years of demonstrated relationship/account management experience

3-5 years of consultative selling experience, including financial products and services

Investor Relations / Public company experience is an asset

Familiar with Salesforce CRM or similar/equivalent sales tools

Bilingual (English/French) - verbal and written is an asset