Manager - Communications Marketing

Communication - Marketing - Sales
Team Management
Telecom industry
June 18, 2018
Updated on
August 1, 2018
Valid until

You will be responsible for providing expertise, insight, and guidance while leading the marketing communications team.

The national TELUS Business Brand and Marketing Communications team is looking for a dynamic manager to lead the team in charge of executing national 360°Marketing Communications campaigns designed for business markets.

The incumbent will have in depth knowledge of digital communication tactics (including tracking and reporting) as well as hands on experience with the web development process – in order to offer our potential clients an optimal end-to-end experience.

Here’s the impact you’ll make and what we’ll accomplish together!

The chosen candidate will be responsible for providing expertise, insight, and guidance while leading a team that activates TELUS’ marketing communications strategy, builds positive brand experience, engages consumers, and provides an exceptional client experience.

This is a fast paced role and requires the candidate to have a high degree of project management experience, to take initiative, to be proactive and incredibly experienced and knowledgeable in the digital space.

Are you ready to take this on? Here's how...

Manage a high performing, highly engaged team through coaching, recognition, and performance development to deliver flawlessly executed marketing communications initiatives, on time and on budget, ensuring smooth deployment into the market

Develop annual plan for respective marketing teams (in the East and in the West) that supports and communicates business strategy and urgency for digital transformation. Secure the necessary support, budget and resources to execute on plan

Influence and develop marketing communications strategies through creative exploration, cross-functional knowledge transfer, research learnings, and knowledge of TELUS' target markets (coast-to-coast), with a strong digital emphasis

Apply knowledge of TELUS’ product and service offerings, competitive advantages and threats and contributes insight to strategic development and action/contingency planning for marketing initiatives

Contribute to the establishment of best-in-class brand practices and build understanding among team on how TELUS brand guidelines, including visual standards, apply to all client-facing initiatives

Build relationships with internal stakeholders to support team interactions and help align product, channel and promotional activities to create a unified and powerful market presence

Build relationships with advertising, media, experiential agencies, translation services, Brand office and Legal services to ensure all client-facing marketing activities build the TELUS brand and enhance the client experience

Cultivate a 360-degree view of campaigns by working closely with members of the broader Marketing Communications team, ensuring synergy across the various means of communication

Ensure all marketing communications initiatives influence TELUS Demand Generation strategy

Accurately manage budgets for all assigned projects

Regularly provide status reports on ongoing projects and post-campaign reporting


You're the missing piece of the puzzle...


University degree in Communications, Marketing, E-Commerce, Information Technology (IT) or any other discipline judged pertinent

Minimum 10 years’ progressive experience in marketing communications or equivalent role with proven success in leading teams (minimum 5 years’ experience in managing teams)

Telecom/industry experience would be beneficial

Excellent verbal and written communication, negotiation, and presentation skills

Able to confidently present ideas to senior leaders (VP and above)

Strong leadership, project and process management skills, and the ability to motivate and lead cross functional teams

Effective problem solving and ability to resolve issues in creative ways

Ability to develop strong relationships with stakeholders, meet tight deadlines, and tolerate ambiguity

Knowledge and support of the B-to-B Customer Journey


Are you fluent in English & French? Even better, as a bilingual candidate is a definite asset!

Also, any knowledge of TELUS values, business objectives, and strategic direction is a plus!

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?