Partner Experience Representative

Communication - Marketing - Sales
Details:
Youtube Content Creators
Customer Service
Office Suite
Bilingual
April 29, 2016
Updated on
July 25, 2017
Valid until

BroadbandTV is seeking a permanent, full-time Partner Experience Representative to support our customers in English and French speaking markets.

BroadbandTV is seeking a permanent, full-time Partner Experience Representative to support our customers in English and French speaking markets. In this role, you will be assisting the YouTube content creators that have partnered with BBTV and help them towards success in the digital entertainment world. Your top priority will be to ensure that their experience with BBTV is smooth, positive and rewarding. You will provide support across multiple channels of communication, including, email/support ticketing and chat.

Our ideal candidate is a YouTube expert or enthusiast who is also a keen problem-solver, a quick learner and a collaborative individual with customer service experience

Key Responsibilities

   Provide support to our English and French speaking partners around issues with their BBTV partnership and/or YouTube accounts in a timely manner through our chat and service ticketing systems.

   Manage partner accounts and records through our CRM system.

   Engage with partner's questions and concerns with confidentiality and professionalism, and always representing BBTV’s brand positively.

   Review partners’ YouTube accounts growth to provide the support they need for success.

   Building a strong and lasting relationship between BBTV and our partnered YouTube content creators.

   Contribute to the BBTV’s partner service initiatives when needed.

Desired Skills and Experience

   2+ years of experience in a customer service or account management environment

   Post Secondary Education or equivalent work experience

   Mastery of Office Suite (MS or Google)

   Excellent written and verbal communication skills

   Exceptional time management skills

   Experience as an online video creator, mainly on YouTube

   Strong passion for technology and online video

   Strong understanding of video creation or project management

   Ability to work independently and in a team-oriented environment

   Detail oriented focus and problem solving skills

   Experience working with Zendesk or other customer service platforms preferred

   Positive attitude

   Excellent time management abilities

   Bilingual (English & French)