Store Manager

Communication - Marketing - Sales
Innovative thinking
Tsawwassen Mills
May 16, 2017
Updated on
June 28, 2017
Valid until

The Store Manager (SM) ensures the Vision, Mission, Core Values, Store Sales Goals, Performance Expectations, Customer Experience and Talent Promise initiatives are consistently executed.

The Store Manager (SM) ensures the Vision, Mission, Core Values, Store Sales Goals, Performance Expectations, Customer Experience and Talent Promise initiatives are consistently executed.

Reporting to the District Manager, the Store Manager is accountable for supervising a Brooks Brothers Retail Store, achieving top line sales plan results and 4-wall profitability. The SM will leverage business intelligence from our Store Operations Group to drive localized business. As a strong leader and role model exemplifying the company’s core values (relationships, innovation, history, fairness, service and celebration) the SM will champion Company initiatives, attract, retain and develop top talent. The SM will strongly influence store leaders and a team of Professional Sales Associates with proven people leadership, merchandising, clienteling, selling and budgeting acumen.

The SM drives sales performance by demonstrating the following core competencies:

Proactivity & Drive – Take ownership by proactively setting and pursuing high standards of performance for self and/or others.

Fostering Collaboration & Relationship Building – Model constructive collaboration by developing strong, cooperative relationships that respect different points of view.

Adapt and Embrace Change – Adapt effectively to changes and challenges, actively developing own capabilities.

Operational Excellence – Aligns people and processes, monitoring progress to achieve optimal results.

Proactive Sales Planning – Demonstrates and teaches a convincing and appealing approach to explain, demonstrating, and offering products that result in a sale.

Staffing and Talent Enhancement – Considers staffing levels and hiring needs to deploy the right mix of talent and skills within the team.


-Plan, drive and control sales performance, shrink and payroll to exceed goals.

-Establish store’s productivity goals vs results for Team to achieve sales plan.

-Ability to attract, retain and develop top talent

-Coach, counsel and inspire Team of Sales Associates to consistently drive sales results at a local level

-Foster a positive work environment that encourages ideas and innovative problem solving.

-Train and update Associates on product knowledge, selling and operational skills.

-Leverage marketing tools (CRM), merchandising and assortments to maximize sales.

-Ensure brand expectation through proper visual presentation of fixtures and product.

-Communicate merchandise needs and trends to District Manager in order to maximize sales.

-Partner with District Manager to research, create and foster entrepreneurial relationships within the community to generate desired sales results.

-Champion corporate social Responsibility efforts by fostering community relationships.


-Ability to attract, retain and develop top talent with strong sales leadership.

-Proven innovative thinking and demonstrated ability to engage, inspire and influence at all levels.

-Passion for building and sustaining long term relationships that consistently optimize the customer experience and in turn deliver profitable results.

-Embrace consumer and technological trends-online shopping/social media/POS systems.

-High level of personal integrity with a commitment to learning and professional growth.

-3+ years of previous retail management experience in a luxury retail environment.

-Ability to manage a culturally diverse team, bilingual skills preferred. 

-Degree preferred but not required.