Our business administrators provide systems support to our business partners and assist to develop solutions to meet the evolving needs of our business partners, with regards to our systems.
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.
With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.
This position sits in our Dealer Services division. Dealer Services offers protection products for all vehicle types, including tailored solutions to meet our customers’ individual needs. Dealer Services products are sold out of automotive dealerships, the people who work in those dealerships are our business partners. Our business administrators provide systems support to our business partners and assist to develop solutions to meet the evolving needs of our business partners, with regards to our systems. Our business partners’ needs vary in complexity and can require simple or detailed solutions, so efficient and effective requirements gathering is paramount. You’ll spend some of your time on the phone troubleshooting with our business partners, but most of your time will be spent on setting up accounts for system access and working with our Application Support & Development Department to work on system maintenance, new system functionality & reporting and production issues/bugs. You’ll draw up, carry out and validate functional, integrated and/or systems tests, from test case to results.
To be successful, you’ll need exceptional communication skills so you can discover what the problem is before you can work towards a solution. You’ll be on a constant learning curve as you become more familiar with the system and as different situations arise which require unique solutions. Our business administrators work in an Agile environment, so previous experience with the methodology and a basic understanding of SQL would be an asset. If you don’t have experience with either that’s okay, as long as you grasp concepts quickly and are eager to learn! This role will be suitable for graduates with a collaborative approach, a good attitude and who possess exceptional interpersonal skills.
Education: high school diploma, bachelor's degree would be an asset
1 to 2 years' related experience
previous experience working in an Agile environment, would be an asset
previous experience with Jira, would be an asset
intermediate Word & Excel
basic knowledge of SQL, would be an asset
bilingual in French and English, would be an asset