Technical Customer Service - Bilingual

Communication - Marketing - Sales
Natural Health
Customer Service
March 27, 2018
Updated on
April 18, 2018
Valid until

Bilingual Natural Health Product technical customer service specialist needed for top manufacturer in North America

‍- Handle French and English customer/consumer inquiries, assess and respond to their respective needs and requirements

- Answer product questions and provide technical advice and information requested.

- Log all calls/faxes/emails  into the Customer Relationship Management program (CRM) and update all follow up in detail through to resolve – 24 hour turnaround

- Investigate invoice discrepancies by verifying and investigating, inform the customer to keep updated on progress, 24 hour resolve.

- Trace missing boxes/ shipments, inform customer to keep updated on progress.

- Verify and input credits and returns

- Proofread information sheets, newsletters, marketing materials

- Communicate effectively with the department staff to qualify, investigate or provide information needed to answer customer/ consumer calls resolve.

- Provide Sales Reps with the needed support for ordering, customer account and product information, and customer follow through requests.

- Attend department meetings prior to shift start when required

Please apply online at

Location:  Coquitlam, BC 

 Job type: Full time, permanent (benefits included)