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Technical Customer Service - Bilingual

Communication - Marketing - Sales
Details:
Natural Health
Customer Service
Nutritionist
Holistic
Sustainability
Bilingual
March 27, 2018
Updated on
April 18, 2018
Valid until

Bilingual Natural Health Product technical customer service specialist needed for top manufacturer in North America

‍- Handle French and English customer/consumer inquiries, assess and respond to their respective needs and requirements

- Answer product questions and provide technical advice and information requested.

- Log all calls/faxes/emails  into the Customer Relationship Management program (CRM) and update all follow up in detail through to resolve – 24 hour turnaround

- Investigate invoice discrepancies by verifying and investigating, inform the customer to keep updated on progress, 24 hour resolve.

- Trace missing boxes/ shipments, inform customer to keep updated on progress.

- Verify and input credits and returns

- Proofread information sheets, newsletters, marketing materials

- Communicate effectively with the department staff to qualify, investigate or provide information needed to answer customer/ consumer calls resolve.

- Provide Sales Reps with the needed support for ordering, customer account and product information, and customer follow through requests.

- Attend department meetings prior to shift start when required

Please apply online at www.naturalfactors.com/careers

Location:  Coquitlam, BC 

 Job type: Full time, permanent (benefits included)