Vacation Coordinator

Communication - Marketing - Sales
Customer service
Travel industry
May 22, 2018
Updated on
July 4, 2018
Valid until

We are looking for an experienced Vacation Coordinator to assist our sales team in booking Canadian vacations with clients from around the world.

Fresh Tracks Canada (FTC) is a fast-growing company in the internet travel space and we specialize in creating personal and customized Canadian Travel Experiences. We like to think of ourselves as pioneers in our industry and our culture reflects that. We use our seven values; (Growth, Legendary Hospitality, Pioneering, Working Together, Relentlessly Positive, Pursuit of Excellence, and We love Canada!) to guide our thinking and decision making to ensure we are providing the best travel experience to our customers.

We are looking for an experienced Vacation Coordinator to assist our sales team in booking Canadian vacations with clients from around the world.

If you have a desire to ensure accurate details at all times, and the passion to solve client problems, this could be your ideal job.

We have sales people to make the sale -- the Vacation Coordinator's job is to make sure all the details behind the scenes are accurate so that our clients return home raving about us and cherishing lifelong memories.


Customer service experience in high-end products or services.

A great sense of urgency and a passion for getting every detail right

Excellent knowledge of Canadian geography from personal travel experiences.

Ability to talk to important clients and solve problems if they arise

A good head for numbers

A warm and friendly telephone manner that instantly puts clients at ease

A true love for the customer service industry

Passion for travel & desire to make a career in the travel industry

Impeccable written and spoken English

A friendly, outgoing personality tempered by determination and maturity

Bilingual; French and English is a great asset but not a mandatory requirement.

Preference will be given to those with experience in the travel industry, ideally relating to inbound travel to Canada -- but this is not essential.


Booking trip components and processing documentation for specific trips

Processing credit card and billing transactions

Writing detailed trip itineraries with documentation of trip components

Answering incoming emails and calls from customers about their trip

Confidence in speaking with guests and suppliers to resolve customer service issues

Suggesting and arranging concierge services for clients who have booked.


Competitive salary

Company team incentives and benefits

Business casual environment

Downtown office location conveniently located close to public transit

Friendly and fun team environment with great team-building and social events

Ongoing coaching and professional development opportunities

Helping visitors to Canada create wonderful memories

A challenging, interesting career in tourism